From a strategic management perspective, describe the ways that CFA differs from the typical business organization.
On what internal capabilities has Chick-fil-A based its strategic design? What factors from the external environment have gone unheeded? What are the risks of relying only on a resource-based model to establish the firm’s strategy?
While the merits of Chick-fil-A’s strategy can be argued with favor or criticism, how would you appraise the effectiveness of Cathy and his sons in their roles as strategic leaders of the organization?
Discuss the actions that have strained relations with advocacy groups in recent years. What, if any, is the real or potential impact of these actions on the Chick-fil-A brand? Were there any financial implications due to this? Explain why you think this was the case. Make sure to address corporate culture with CFA.
Is the Chick-fil-A strategy well matched to market conditions in the fast food industry?
What recommendations would you make the CEO regarding the actions that Chick-fil-A management needs to adopt to sustain the company’s growth and financial performance?