International Medical Centre (IMC) is a modern private hospital in Jeddah. IMC caters for a high class of patients. They have very sophisticated equipment for patient diagnosis and treatment. All patient records are stored and can be accessed by any doctor needing to understand patient medical history. IMC needs to deal with competition coming from other private hospitals. You have been asked to advise IMC on how to perform knowledge management in order to have competitive advantage.
(a) Use the knowledge management value chain to explain how IMC could benefit from knowledge management.
(b) Briefly explain how management could help create a knowledge sharing culture at IMC.
(c) Describe the types of knowledge management systems which could be used to facilitate knowledge management at IMC.