Discussion Post: The Importance of Leadership in Providing Excellent Customer Service
o Explain the importance of an organizational culture focused on customer service for the community bank.
o Include key elements of a customer service culture.
o Describe the top characteristics, from your perspective, for leadership in a customer service focused organization, such as the community bank.
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.