1. Using process flow analysis, Describe the similarities and differences between an intermittent operation and a repetitive operation process and indicate how each would be selected for use by a business. Provide one or more examples of each.
2. What is the main focus of today's salespeople. Explain the role of ethical behavior in personal selling.
3. Discuss why a company would want to become ISO 9000 certified and what steps that it must take in the process. Provide examples where applicable.