Service Packages and Processes at Valley Memorial Hospital
1. Describe the service package offered by VMH to its customers.
2. Explain how the service package is consistent with the company’s mission statement and the emphasized competitive priorities.
3. Draw a simple process flow diagram illustrating the different steps a patient arriving at VMH to receive a specific treatment must go through before leaving VMH.
4. In terms of classification of services, explain where VMH could be placed.
5. Describe to what extent, VMH uses technology in its service design. Describe any additional areas where VMH might substitute technology for people.
6. Describe the outsourcing environment at VMH. Describe any operations currently done by VMH which might be better off outsourced.