Problem
Describe the reasons for Disney's adoption of ITIL.
Examine the results that were attained by Disney.
Discuss the type of challenges a large organization such as Disney likely encountered during the ITIL implementation. How can these challenges be overcome? Discuss at least three reasons you believe Disney was successful in its ITIL adoption.
ITIL is not the only IT Service Management (ITSM) methodology, compare and contrast ITIL, International Standard Organization ISO/IEC 20000, and Val IT with regard to whether Disney would have attained the same results with the ISO/IEC 20000 or Val IT framework.
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.