1. Describe the most striking difference between Fiedler's contingency model and the other contingency theories presented. What are the implications of this difference in an organizational setting?
2. It has been said by many observers that Google is the most important new firm for the new millennium. Is Google an example of the new five forces at work? Explain in a short paragraph how the forces apply to Google.
3. Describe the framework of a quality management system for the medical laboratory and differentiate between leadership and management.