Problem
A. Find one piece of legislation that is relevant to workplace communication.
In the space below:
a. provide the title of the legislation?
b. describe three types of written or verbal information that your workplace is obliged to develop, deliver or communicate?
c. identify the intended audience for each of the three types of information above?
B. Describe the purpose of a communication protocol and list three advantages of having a communication protocol?
C. What is the purpose of a code of conduct? Provide two examples of how a code of conduct guides communication in the workplace?
D. Describe two ways in which organisations can maintain consistency in their external communication?
E. Imagine you are a supervisor for a team. Describe the steps in a process that could be used to resolve communication challenges in the workplace.
F. Describe how each of the following can enhance workplace communication:
a. Active listening?
b. Questioning?
c. Providing feedback?
G. Describe three techniques that can be used to enhance cross-cultural communication.
H. Describe three ways that you can adapt your communication style for people with a physical disability, mental illness, and intellectual disability.
a. People with a physical disability?
b. People with a mental illness?
c. Person with an intellectual disability?
I. Describe one circumstance in which a formal presentation would be more appropriate than informal methods of communication, and briefly explain why.
J. What is the purpose of a meeting agenda and what should it contain?
K. Describe the principles that should be followed when writing a work instruction.
L. Give an example where each of the following communication methods would be unsuitable:
a. email?
b. SMS?
c. phone call?
M. List three things you should consider when communicating via each of the following methods:
a. posting on social media?
b. videoconference meeting?
N. Describe the four steps for resolving conflict in the workplace?
O. Describe three things that workplaces can do to ensure that work health and safety communication is understood by everyone?
P. Describe two challenges that can occur when using visual aids and prompts during presentations, and how these can be overcome?
Q. Answer the following questions about communication styles.
a. Describe the meaning of the term 'communication style'?
b. Give an example of a communication style and describe its features?
R. List three different communication methods and describe when you would use them.
S. Give an example of a communication challenge that may occur outside the workplace.
T. Give two examples of unethical communication.