a) Discuss the managerial competencies required to communicate effectively. In your answer draw on the four types of messages characterized by managerial communications. Explain what competencies would be applied with each message type.
b) Describe the foundations of good communication in organisations with a diverse range of employees and how these can help minimize toxic communications in the workplace. In your answer discuss characteristics of diversity, and the implications for verbal and non-verbal communication that managers and employees need to be aware of.