Describe the difference between price-setters and


1. Describe the difference between price-setters and price-takers, giving examples of each. Explain why your examples are price-setters or price-takers.

2. How would you evaluate the effectiveness of the Leadership Academy in the retail industry created by Walmart?

3. Discuss customer anticipation or expectation and customer satisfaction. What does this imply in managing customer relationships?

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Operation Management: Describe the difference between price-setters and
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