Assignment:
A customer throws a product on the counter and says, "I want my money back now!" He attacks yournpersonal integrity and you can feel your anger ready to erupt. The customer says, "I'll never do business with you again!"
Directions
Your answers to the questions in a double-spaced paper, no more than three pages long, APA
Checklist
• Describe the customer problem
• Discuss ways to handle the problem
• Apply a solution that incorporates customer-building strategies from your text