Describe the concept of a value chain and why should an, Operation Management

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Describe the concept of a value chain and why should an

1. Describe the concept of a value chain and why should an operational manager concentrate on this concept. Please provide examples.

2. Explain the purpose of Customer Benefit Packages and describe how these packages contribute to customer value and satisfaction.

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Operation Management: Describe the concept of a value chain and why should an

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