Problem 1: Select a prominent public company, such as Apple, Google, or Microsoft. Obtain recent annual reports and news articles about the company. Using that information, develop a strategy map that describes the company's performance. Start by defining its value proposition, and then identifying key business processes that deliver that value proposition.
Problem 2: Use the company that you selected for Problem 1. Identify examples of its learning and growth efforts and explain how those might affect its business process performance.