Problem
It is now obvious that evaluating consumer and provider perspectives have been remarkably altered from keeping "patients satisfied" and providers "free from malpractice suits". With this problem, you will learn more about the changing perceptions and the power of these changing perceptions to redefine how you perceive the quality of care from both consumer and provider perspectives.
Describe the changes in consumer perceptions that evolved from the two path-breaking publications, with special emphasis on how the information about patient perceptions is now gathered and measured for subsequent evaluation.