Problem
Scenario (fictional): The following four employees have different attitudes towards their jobs and different levels of job satisfaction which impact their behavior on the job at this beverage company. You are the human resources (HR) director who is becoming concerned regarding the behavior of some employees at work. Read the following background information on each of the four employees and address all the checklist items.
Employee I: Marketing product manager: She experiences cognitive dissonance every time her boss tells her she should not worry about the lower end of the market as "those people don't have much buying power," when the company's values statement says that the company values the welfare of everyone everywhere. She comes from a blue-collar family and resents the attitude of her boss towards low-income groups. She is frequently late to work, and her boss has given her a warning as a result.
Employee II: Engineer: He is in a highly visible job creating new products that creates a lot of stress, and he works 12-hour days. He is loyal but feels depressed by the constant work. He is starting to look at job openings online in his off hours because his current long hours are starting to affect his family life.
Employee III: Loading dock manager: This representative works the 12 a.m. - 7 a.m. shift. She does what is required but complains in the employee break room about the offices and work conditions when she is on break. The other employees tend to agree with her when she complains. Lately the distribution supervisor has noted employees' reduced effort on the shift.
Employee IV: Distribution lead: He is the sole Hispanic employee in the organization and feels isolated, as though he is just a placeholder versus really making a recognized difference in the organization. The company promotes itself as a diverse organization, which he knows is not true. He feels as if everyone expects him to fail since not many people engage with him, including his boss, on any regular basis.
Checklist:
The four employees have different attitudes and levels of job satisfaction.
A. Describe the attitudes and job satisfaction of each of the four employees.
B. Categorize and explain the responses the employees have to dissatisfaction based on the reading.
C. Explain how the above attitudes and job satisfaction for each employee impact the organization in terms of profit, employee turnover, and affecting other employees' attitudes.
D. Include at least two scholarly* citations with accompanying references regarding attitudes and job satisfaction and the impact on the organization that support your responses to the checklist item above.
E. Explain what each of the managers of the four employees can do to change the employees' attitudes for the better (referencing at least two of Mintzberg's managerial roles to explain your response