Discussion: "Quality Standards"
• Assess quality service standards and choose one that may have the most impact on a struggling hospitality organization. Provide an explanation for your choice.
• Recall an experience in a hospitality setting where you encountered the very best service and a true reflection of quality customer service. Describe how you would pass this experience on to your friends and family to ensure this establishment gains more business.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.