Scenario: You just graduated from university and have decided to open a small retail store. You have decided that you will need to hire several employees to work in the store and plan to have two people working together for each shift. The tasks of the workers will be to set up merchandise displays, assist customers with their purchases, process customer sales and returns, restock merchandise, and keep the store neat and tidy.
Describe how you would handle the conflict when a customer was rude to one of your employees. How would you prepare them to face challenges like that?