Discuss what emotional intelligence is? Why is it important in organizations?, and provide at least two examples of cases where Emotional Intelligence enabled a company to be successful, or has caused management and / or a company problems. Conduct research Online and find examples... Discuss your findings.
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Describe how Southwest’s planning process helped establish their organizational objectives, business model, address problems, adapt to changes in the environment and remain successful.
In order to receive full credit for your Essay Part of the Exam, you MUST be sure to use a MINIMUM of four (2) In-Text citations and Work References (Per Essay Question) to support your opinions and facts. (One source can be your textbook, but the other source must be from a credible online resource – i.e., Montclair database, journal, news article, magazine, etc… ).