Describe how amazoncom customer relationship management, Operation Management

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Describe how amazoncom customer relationship management

1. If Charlene Brewster has times of 8.4, 8.6, 8.3, 8.5, 8.7, 8.5. and a performance rating of 110% what is the normal time for this operation? is she faster or slower than normal ? please show working out

2. Describe how Amazon.com Customer Relationship Management helps the organization to perform the following business processes:

- Acquiring And Retaining Customers

- Loyalty/Satisfaction/Delight

- Customer Retention

- Customer Lifetime Value (CLV)

- Service

- Recovery

- Eliminating

- Unprofitable Customers

Please describe at least 500 words.

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