It's a discussion question - each question is no more than 5 lines.
Question 1: Describe hotel guest(s) with personal traits/attributes that may provide an extreme challenge during the room assignment process and the steps you would take to accommodate him/her/them.
Question 2: Imagine an upscale hotel without bellpersons. Recommend practices that would deliver the same basic services of the bellperson (both to the customer and to the hotel), but without the bellperson. Please be as creative as you like.