The five key goals of the operations manager are to reduce costs, reduce variability and improve logistics flows, improve productivity, improve quality of customer service, and continuously improve business processes. Describe from your work as a HOSPITAL OPERATION MANAGER how you have observed someone manage an operation that achieved all or many of the goals of an operations manager. Give some examples of how some lacking areas could be improved. Be sure to support your conclusions with facts from the readings and/or video assignments by linking theory to practice in your comments by relating your personal perspective with the information you have read or watched.