Problem
The challenge for this chapter presents a case of a manager who must implement several unpopular changes that he/she does not agree with and that come on the heels of other recent changes. There has been no input into the change and it is implemented top-down. None of the recommended processes for successful change in this chapter have been implemented. There has not been a period of unfreezing, although some of the changes may be appropriate, and there was little freezing last time change was announced.
The case is relatively typical of what mid-level leaders face in many organizations. They are charged with putting in places changes without much warning or input. Imagine you are the manager in this situation.
• Describe four key actions that you should take.