Reflect on what you observed in the video as you answer the following:
Based on what you observed, what leadership skills should you, as Masaya's preceptor, model for your fellow coworkers to promote his acceptance into the work-group or team.
Does incivility seem to be an issue in the scenario?
Describe any common themes you discovered among the article, the video and the Civility Index
Share how you may improve your score on the index based on what you have read.