Describe a situation in your personal professional or


1. There are those who argue that understanding human behavior at work is the single most important skill that a manager or leader can possess. Do you agree or disagree? Why?

2. Describe a situation in your personal, professional, or academic life where you've had to deal with a negative response to a change you were proposing. How did you handle the situation?

3. How can the use of INCOTERMS provide an exporter with a competitive advantage?

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Operation Management: Describe a situation in your personal professional or
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