1. Describe a situation at work where conflict occurred. Describe the causes and effects of the conflict. What techniques could be used to manage this conflict?
2. Choose a company and list 5 external factors for that company. Make sure that you discuss the importance of each of those factors.
3. Name the previously discussed quality gurus and describe the quality concepts they are credited with developing. please no copy and paste write in your own words must be 300 words or do not answer.