Project instructions:
Part 1: Customer Service essay
Pretend you are a caterer. Describe a potential conflict situation from an event. How should you, the caterer, effectively handle the conflict situation? What were the dimensions of the conflict; specifically what were the issue and the emotions in the conflict? What was the final resolution? In your essay, discuss effective ways to resolve conflicts with clients.
Part 2: Answer questions in 125 words min. No APA format needed.
1. Customer service is critical in the food industry. The ability to resolve problems is important. Do you agree with this statement: Good conflict resolvers should follow the basic rule: forgive and move on.
If you agree, why? If you disagree, why?
2. What did you find to be the most interesting aspect of catering management? Why? What do you think will be the most challenging part of catering management? Why?