Instructions: Reference the case "The ASDA Way of Working" on pages 16-23. At the end of each Unit, prepare a report that answers the pertinent questions regarding the Unit content as it pertains to this Case. The questions applying to Unit Fourare:
a. What guidelines would you advise to reverse the failure of upward communication within ASDA? What leadership characteristics are needed to report customer information to uppermanagement?
b. Describe a leadership development program you feel would be effective to keep managers aligned with customer needs and responsive to their staff'sneeds.