Assignment: IT Quality Assurance
Refer to your downloaded copy of the ITIL3 Official Introduction.PDF, (Module 1 Materials)
The CSI book section is used for this assignment.
1. State the 5 objectives of CSI.
1. Pick one of these objectives and discuss a practical example describing how this can be accomplished.
2. List the 8 activities of CSI.
1. Pick two of these activities and describe how they would be accomplished in a typical business.
3. What are the four terms used when discussing service improvement outcomes and give a light summary of each.
4. Measurements. One way to improve is to measure what you have, first
1. Describe a common data collection methodology.
2. Identify and describe at least 4 metrics you would monitor in your IT Operations as part of a larger business.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.