Marcel works in the linen department of a large department store. When a customer arrived Friday morning to pick up a Thanksgiving tablecloth she had specially ordered, she was disappointed to find deliveries were late, and the cloth had not yet arrived. She was planning to use it at a Thanksgiving gathering at her home this weekend. Marcel was able to use empowerment to bridge the _______ gap by offering to bring the tablecloth to her home himself as soon as it arrived at the store.
A. research
B. knowledge
C. delivery