Deliver-IT dispatches over 5,400 trucks from 165 service centers on a daily basis. The company picks up deliveries, consolidates them, and then delivers them to customers. This company:
delivers 81 percent of packages on time.
has an impressive driver safety record.
uses driver mentors and trainers.
links pay to safety measure.
This reflects the ___________ perspective.
internal processes
strategic constituencies satisfaction
organizational culture
goal accomplishment
resource acquisition