Response to the following :
Question 1. There are two definitions of quality used when applied to a product. Pick both of them from the list below:
a) Defects
b) Appraisal cost
c) Features/functions
d) Brand
e) Warranty cost
Question 2. U.S. Industry is forced through foreign competitive pressure to provide high value for the worldwide market. How is 'value' defined:
a) High re-sale
b) Ratio of price to quality
c) Lowest price
d) Highest quality
e) Ratio of quality to price Save
Question3. All firms in the highly competitive soft drink industry must have a readily available, good tasting product as judged by consumers. To differentiate themselves from the other competitors, the manufacturers must use extensive promotion and sponsorship of event. In this industry product availability and quality taste are:
a) customer dependent
b) order winners
c)order qualifiers
d)a plant-within a plant
e)inherent to a world class manufacturer