Problem: You have been asked to assess the interface for company XYZ's online job bank and resume submission function. You have limited information, however, you do know that:
- HR is overwhelmed with the number of resume submissions.
- Internal users complain that their applications disappear into never-never land -and that they never hear back about whether they were considered for the position.
- A few external users call HR to ask how to send a resume directly since the online system will not accept their resume.
- The niece of the current Chief Executive Officer visited the site and complained about how frumpy and tired the site was and stated this was a real turn-off.
Describe your process for analyzing the gap(s) and defining the change requirements.