Discussion Post: CSFs And KPIs
In this portion of the course project, you will continue working with the organization you selected earlier. You will extend your analysis by defining critical success factors and KPIs for each of the strategic dimensions and SMART objectives you developed in Section 1.
Complete and submit Section 2 of the BA Plan Template, including the following
1) For each of the three SMART objectives you identified in the activity (one for each of three strategic dimensions of Product Innovation, Customer Intimacy, and Operational Excellence):
a. Describe two critical success factors you believe are most important for the organization to achieve this SMART objective. Critical success factors are specific actions the organization must take, or results they must produce, in order to achieve the objective. This should result in a total of six CSFs.
2) For each of these six critical success factors:
a. Define two Key Performance Indicators (KPIs) that could be used to monitor this critical success factor. This should result in a total of 12 KPIs.
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.