Define the terms quality of design and quality of, Operation Management

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Define the terms quality of design and quality of

a. Define the terms "quality of design" and "quality of conformance".

b. What is ISO 9000, and why is it important for global businesses to have ISO 9000 certification?

c. Compare the Baldrige Award and ISO certification. If an organization were going to seek both, which one should it seek first? Why?

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