The Human Relations Movement. Discuss the Hawthorne Experiment and its implications as a legacy in the workplace; compare and contrast McGregor's Theory X and Theory Y assumptions about employees, and any personal experiences you have had with Theory X & Y managers, and which you prefer and why.
The Total Quality Management Movement. Explain the managerial significance of Deming"s "85-15 rule," and identify the Four Principles of Total Quality Management (TQM). Also explain the Contingency Approach to Management and compare and contrast human and social capital, and the impacts of positive organizational behavior (POB) as a field in the practice of management.
Define the term e-business, and explain at least three practical lessons about effective e-leadership in a virtual organization.