Homework: DMAIC / SIX SIGMA Project- Quality Management
In this homework, the students are required to implement DMAIC / Six Sigma projects. Upon the completion of the projects, instructors should be able to test the students` understanding of major part of the course materials.
Learning Outcome:
• Develop an appreciation of quality management theory, principles, and practices.
• Use quality improvement tools and practices for continuous improvement.
DMAIC / Six-Sigma Project
During the process of projects implementation, hypothetically for the homework`s purposes, picture your instructor as a chief executive officer of a company at any industry of your choice.
In order to gain the CEO` approval for quality improvement project (Six Sigma) and compete for full project`s sponsorship, you are required to provide a detailed project information to convince the instructor - supposedly the (CEO) to choose and support your project.
Guidance for the project proposal:
The proposal must include the following:
• Product or Service Information: ( 100 to 150 words)
Select an actual Product or Service from any local/international company that you would like to improve/change, and provide the following
Information:
o The product or service general information such as name, features, value to customers..ect.
o Brief history about the chosen product or service (formation, sales, previous changes).
• The necessity for change : ( 100 to 150 words)
o The reasons behind the improvement decision, present no less than two reasons why you think the change is important for the product /service (Leadership, Competitors Technological advances, Training requirements, Rules and regulations, Customer demands).
• Define Stage ( Planning) : ( 200 to 300 words)
o Define the project's scope, goals, and objectives and its team members and sponsors ( Project charter )
o Define the current and the desired status, the project scheduling.
o Define the stakeholders affected by the project such as (employees, society, customers, stockholders, suppliers...etc)
o Identify the team you need and the members` functions that will help you throughout the project.
o What method you plan to use for defining the project (Work Breakdown Structure, Pareto Diagrams) and why?
• Measure Stage: ( 100 to 150 words)
o Define the new process inputs, actions and desired outputs. (Hint : Process flowchart can be used to visualize the process)
o Define measurement Systems Analysis tool, to illustrate use measurements scales such as Nominal , Ordinal , Interval , Ratio. In addition, explain the reason for use.
• Analyze Stage: ( 100 to 150 words)
o Discuss no less than two conditions that might hinder the project progression (process variation) using one of tools mentioned in chapter (15 - Analyze Stage).
o Describe the new value delivered to the customers upon the successful implementation of the project.
• Improve / Design stage: ( 100 to 150 words)
o Present no more than two condition that can be altered to make the desired change ( cost , operation, human resource).
o Discuss one to two techniques you plan to use to improve the efficiency of process such as lean tools, 5S ...etc.
• Control Stage: ( 100 to 150 words)
o Identify two methods that the team can use to evaluate performance after the project completion.
o Document two to three learned lessons from the process ( This part could be connected to the overall project experience )
Format your homework according to the give formatting requirements:
• The answer must be using Times New Roman font (size 12), double spaced, typed, with one-inch margins on all sides.
• The response also includes a cover page containing the student's name, the title of the homework, the course title, and the date. The cover page is not included in the required page length.
• Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.