Homework: Quality Management
DMAIC / Six-Sigma Project
During the process of projects implementation, hypothetically for the assessment`s purposes, the picture your instructor as a chief executive officer of a company at any industry of your choice.
In order to gain the CEO` approval for quality improvement project (Six Sigma) and compete for full project`s sponsorship, student is required to provide a detailed project information to convince the instructor - supposedly the (CEO) to choose and support your project.
Guidance for the project report:
The report must include the following:
I. Product or Service Information:
Select an actual Product or Service from any local/international company that you would like to improve/change, and provide the following Information:
o The product or service general information such as name, features, value to customers..ect.
o Brief history about the chosen product or service (formation, sales, previous changes).
II. The necessity for change :
o The reasons behind the improvement decision, each group asked to present no less than two reasons why they think the change is important for their product /service (Leadership, Competitors Technological advances, Training requirements, Rules and regulations, Customer demands).
III. Define Stage ( Planning) :
o Define the project's scope, goals, and objectives and its team members and sponsors ( Project charter )
o Define the current and the desired status, the project scheduling.
o Define the stakeholders affected by the project such as (employees, society, customers, stockholders, suppliers...etc)
o Identify the team you need and the members` functions that will help you throughout the project.
o What method you plan to use for defining the project (Work Breakdown Structure, Pareto Diagrams) and why?
IV. Measure Stage:
o Define the new process inputs, actions and desired outputs. (Hint : Process flowchart can be used to visualize the process)
o Define measurement Systems Analysis tool, to illustrate use measurements scales such as Nominal , Ordinal , Interval , Ratio. In addition, explain the reason for use.
V. Analyze Stage:
o Discuss no less than two conditions that might hinder the project progression (process variation) using one of tools mentioned in chapter (15 - Analyze Stage).
o Describe the new value delivered to the customers upon the successful implementation of the project.
VI. Improve / Design stage:
o Present no more than two condition that can be altered to make the desired change ( cost , operation, human resource).
o Discuss one to two techniques you plan to use to improve the efficiency of process such as lean tools, 5S ...etc.
VII. Control Stage:
o Identify two methods that the team can use to evaluate performance after the project completion.
o Document two to three learned lessons from the process ( This part could be connected to the overall project experience)
Format your homework according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.