Define quality in relation to internal and external consumer


Assignment: Quality and Patient Safety PowerPoint

Managers in healthcare have a legal and moral obligation to ensure high standards of quality and patient safety are provided. As a healthcare leader, you are in a prime position to mandate policy, systems, and procedures; and influence organizational climates. Healthcare managers play an essential role in quality of care and patient safety. Indeed, these are of the highest priorities for healthcare managers.

You are the director of quality at Trident International Hospital. You have been tasked to create a presentation for a group of healthcare managers at an annual training event. Based on your research, in an 8 to 10 slides PowerPoint presentation provide the following:

a) Define quality in relation to internal and external consumers.

b) Explain the role of healthcare leaders in regard to quality and patient safety.

c) Identify 2, 3, or more managerial influences on quality (e.g., driving improvement culture, goal setting, and providing feedback on corrective actions for adverse events, etc.).

d) Compare and contrast Continuous quality improvement (total quality management) and Six Sigma (Lean) approaches to quality improvement. Provide a real-world example in a healthcare organization of where you believe one would be preferable to another.

Format your assignment according to the give formatting requirements:

1. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.

2. The response also includes a cover page containing the title of the assignment, the course title, the student's name, and the date. The cover page is not included in the required page length.

3. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.

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