Define quality from the producers and customers, Operation Management

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Define quality from the producers and customers

Consider Starbucks as a production system in which the final product is a customer. For this system: a. Define quality from the producer's and customer's prospective. b. Develop a fitness-for-use description for final product quality at Starbucks c. Give examples of the cost of poor quality? (internal and external failure costs) and the cost of quality assurance (prevention and appraisal) cost for Starbucks

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Operation Management: Define quality from the producers and customers

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