Question 1: The chapter discusses both performance appraisal and the broader performance management system. How do these two concepts differ? How are they related?
Question 2: In many work environments, employees can engage in organizational citizenship behaviors (acts that help coworkers or the organization, even though they are not part of their job), such as staying late to work on a project they are not normally a part of or speaking positively about the organization to other people.
Should these behaviors be considered in a performance appraisal? Why or why not?