1. What three strategies are there for incorporating tracer methods in a healthcare facility.
2. A repairman at a local metal working shop services their five drill presses. Service time averages 12 minutes and is exponentially distributed. Machines breakdown after an average of 75 minutes operation (following a Poisson distribution). Describe the major system characteristics (name the model, then calculate parameters such as N, T, U, M, X, D, F, L, J, H, W, and probability of no wait).
3. Define leadership and followership. Distinguish between formal leadership and informal leadership.