Define customer relationship management and explain the


1. Why these three elements seems the most important in communication? Is it possible to gauge verbal communication processes via a photograph?

2. Define customer relationship management. and explain the difference between transaction-based and relationship marketing.

3. In 1 page (Maximum), evaluate paint manufacturing in the US via the Porter Model. What are your expectations about the industry’s profitability?

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Operation Management: Define customer relationship management and explain the
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