What are the business benefits of using intelligent techniques for knowledge management?
• Define an expert system, describe how it works, and explain its value to business.
• Define case-based reasoning and explain how it differs from an expert system.
• Define machine learning and give some examples.
• Define a neural network, and describe how it works and how it benefits businesses.
• Define and describe fuzzy logic, genetic algorithms, and intelligent agents. Explain how each works and the kinds of problems for which each is suited.