Problem 1: You just received your midterm and your marks are not great. Define a set of SMART goals for yourself to ensure that you pass the course
Problem 2: You are purchasing your lunch and the cashier seems over worked. She is slamming the cash register, shouting at the workers in the kitchen for incorrect orders. When she hands you her change you notice it's incorrect. When you question her about it. She tells you "YOU ARE INCORRECT" and rudely cuts you off as she talks to the next customer. How can you use emotional intelligence to calm and collect yourself and then to open a conversation with her?