Explain how a firm determines its available capacity.
Explain Little's Law and how it can be used.
Discuss the objective of strategic capacity planning .
Provide examples of how process throughput time can be reduced.
Define concepts such as buffering, blocking, starving, and bottlenecks.
Explain how work measurement techniques, particularly flow diagrams and work sampling, are used in services as well as manufacturing.
Define a process and basic process measures such as cycle time and utilization.