Write a competency description keeping in mind how to use competency-based job analysis for the following job description:
Position Title :Student Accounts Coordinator- Collections
The Student Accounts Coordinator or will be responsible for day to day Account Receivable processing including customer service and collections on overdue accounts, audits, disputes and general inquiries.
Responsibilities:
•Daily email correspondence, letters, and phone calls to/from students regarding balances. Includes declined, disqualified and inactive Financial Aid students; outstanding promissory notes, cash, payment plans, Sallie Mae, Employer Reimbursement, Tuition Assistance, and VA accounts.
•Communicates with Education Centers, employers, collection agencies, military staff, and students to collect payment of past due accounts. Requires thorough account research of invoice and payment transactions.
•Daily audits of accounts for transcript approval, requested by students through the Registrar's Office.
•Prepare full account audits requested by students or other departments.
•Assisting students with general inquiries, by placing communications to the appropriate office.
•Performs due diligence collection efforts for students with delinquent accounts.
•Develops and implements collection efforts to ensure the timely collection of student accounts.
•Reviews monthly accounts receivable balances; develops and implements trend reporting; identifies any problem areas, and recommends appropriate solutions.
•Verify and maintain balance reports of past due accounts for collection.
•Prepare daily email correspondence, letters and phone calls to/from students regarding past due balances.
•Assist with resolution of requests and inquiries from students/parents in regards to student accounts.
•Provide payment and account information, payment options and instruction on using online payment tools.
•Receive, analyze and respond to incoming documents regarding student accounts; notifying and/or referring to supervisor as appropriate.
•Prepares routine and ad-hoc reports, revenue collection, and other financial reports for management.
•Assign delinquent accounts to outside collection agencies as appropriate. Prepare collection agency manifests. Monitor collection agency activity and recall accounts when appropriate.
•Participates in the Student Accounts collection efforts for current accounts receivable.
•Perform cashiers office functions as needed.
•Maintain student account documentation to assist agencies in the collection of outstanding accounts including graduated or withdrawn students; maintains relevant statistics for reporting and analysis
•Maintain familiarity with policies, regulations and procedures in order to provide information concerning accounts.
•Other duties as assigned.
- BA/BS required.
Minimum three years' experience with student accounts, accounts receivable and/or student financial aid.
Excellent communication, organizational, and interpersonal skills.
Ability to work independently, as well as part of a diverse, dynamic team of professionals.
Excellent customer service skills for a diverse student population.
Ability to multi-task, prioritize duties and carry them out in a timely manner.
Ability to work in a team oriented environment.
Ability to be proactive, resourceful, and self-motivated with proven leadership skills.
Deadline and detail oriented.
Possess a high sense of confidentiality.
Possess strong written and oral communication skills.
Ability to provide professional judgment
Any guidance would be appreciated