Response should be at least 500 words in length.
#1 Listening is a critical skill for both leaders and followers. Many overlook the simplicity yet importance of being a good listener. The 10 keys to effective listening covered in your textbook are:
Listen actively.
Keep an open mind.
Resist distractions.
Capitalize on the fact that thought is faster than speech.
Seek understanding.
Judge content, not delivery.
Hold one's fire.
Listen for ideas.
Work at listening.
Show respect.
Discuss, in detail, which three keys from the list above are most important in your opinion and why.
#2. Daft states that "an open communication climate helps alleviate tension and conflict between departments, builds trust, reaffirms employee commitment to a shared vision and makes a company more competitive." Discuss an open communication climate and why it is important.
https://www.dropbox.com/s/ppram9n4pplhr5q/chapter%208%20%26%209.rar?dl=0