Customers send emails to a help desk of an online retailer, Operation Management

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Customers send emails to a help desk of an online retailer

Customers send emails to a help desk of an online retailer every 2 minutes, on average, and the standard deviation of the inter-arrival time is also 2 minutes. The online retailer has three employees answering emails. It takes on average 4 minutes to write a response email. The standard deviation of the processing times is 2 minutes. Estimate the average customer wait before they receive a reply.

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Operation Management: Customers send emails to a help desk of an online retailer

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Operation Management: Customers send emails to a help desk of an online retailer

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