1. Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?
2. Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage?
3. Why would a company want to supply a product to preferred customers during product ramp-up?
4. Why is the planning phase often referred to as Phase 0 (Zero) of the generic product development process?
5. According to the Service-System Design Matrix, sales opportunity has what sort of relationship to production efficiency?
6. Why do many customers like the self-service approach to service design?
7. Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?