Customers arrive at the rate of 147 per hour with, Operation Management

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Customers arrive at the rate of 147 per hour with

Customers arrive at the rate of 147 per hour, (with Exponential interarrival times).

You can service 166 customers per hour (also with memoryless processing time).

How long, on average, is a person's total time in the system (in MINUTES). Remember those arrival and processing rates are per hour. So figure out your answer in hours, then multiply by 60.

Write your with two decimal places.

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